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Frequently Asked Questions

How does triage work?

At our hospital, we use a triage based system, similar to the human emergency room. Upon arrival you will be checked in by reception, and then triaged by a technician. Most emergent cases will be seen first.

Where are we located in Parkway Mall?

We are located on the east side of Saint John in Parkway Mall. We are on the shorter side of the building around the corner from Pharmasave.

Is there always a Veterinarian on staff? 

Our dedicated staff are here 24/7 to make your pet a priority. This means we always have a Veterinarian, a Registered Veterinary Technician, and a Veterinary Assistant on staff at all hours of the day, even holidays!

Do I need to make an appointment?

We use a triage based system, which means you don't need an appointment to be seen. You are welcome to walk into our Hospital any time that you fur baby needs care.

Do we offer financial loan services?

Yes! We are partnered with Scratchpay and Petcard, which are two different loaning services made specifically for you and your pet. To sign up for a financial loan, simply go to Scratchpay or Petcard's website and apply! Scratchpay: Petcard:

Still have questions? Contact us!

Parkway Mall

212 McAllister Drive Unit 130A, Saint John, NB, E2J 2S5





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